Image Not Available

September 11th, 2008

You may have noticed that the site is not allowing you to upload images for your bands and albums on Figment lately. Normally you see a “Image Not Available” icon for bands or albums that have not uploaded an image.  Unfortunately, Figment currently has a bug that is keeping the images users have uploaded from connecting with the corresponding band/album page and as a result every band/album now has a “Image Not Available” icon showing up on their page.  I just wanted to let you know we are on the case.  The bug has been occurring since Tuesday, but we hope to have it fixed soon.

Although this is an issue that effects both bands and album, it’s less of a problem with the creation of a new band since band pages can be edited at any time.  So feel free to create your new band.  You can always add a band image later once we have the issue resolved.

As far as albums are concerned though, you should hold off on releasing any new albums for your bands until we have the problem fixed, because once you release an album there is no way to edit it.  For those people who have already released an album during this time period and would like to add an image, please wait until the problem is fixed (we will update this post when it is) and then send us an email asking to upload a new image via the feedback link at the bottom of every Figment page.  We will ban your album temporarily which will place it back on your dashboard and allow you to edit it.  Once you’ve added the image you can ask for the ban to be removed by clicking on the ban removal request link on your dashboard.  We will remove the ban and your album (with image) will be accessible again.

We’re really sorry for any inconvenience this may have caused.  Please bear with us while we get the problem fixed.  Please check back here for updates.  We’ll be sure to let you know as soon as the bug is fixed.

Leave a Reply